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- You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026
- The player experienced multiple issues with withdrawals totaling 18,000 euros, including delays and unsuccessful attempts due to backend issues at the casino.
Despite providing additional documents like a bank statement and payslip, the casino continues to reject the proof of deposit without clear justification. Despite confirmations of a successful withdrawal, the payment did not arrive due to an incorrect destination tag. He had submitted multiple documents, including a statement from Coinbase, but the casino did not accept them, and he continued to await his payment. It was noted that the player could reopen the complaint in the future if he chose to resume communication.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player experienced multiple issues with withdrawals totaling 18,000 euros, including delays and unsuccessful attempts due to backend issues at the casino. The player from Germany faced difficulties withdrawing his winnings after depositing money for a bonus.
